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eCommerce

SMB Suite for eCommerce

Ideal for small and medium sized companies that compete for revenue online, SMB Suite for eCommerce provides an integrated solution that includes creating your web store front, tracking and managing customers in Dynamics CRM, processing transactions, managing financials in Dynamics GP and calculating optimal freight costs to deliver your product economically. SMB eCommerce will also help simplify your customers shopping experience, increase efficiencies in your online shopping process, increase customer satisfaction thereby increasing online revenue.

Typical eCommerce Business Challenges

If you are experiencing any of the following challenges, then SMB Suite for eCommerce is an ideal solution for your business whether your selling environment is business-to-business (BTB) or business-to-consumer (BTC):

  • Decentralized product & pricing information
  • Inconsistent, out-of-date business rules information for employees, partners and customers
  • Manual creation of quotes and proposals
  • Costly order entry errors, delays and consequently returns
  • Unguided sales processes
  • Poor up-sell and cross-sell capability
  • Choosing the right innovation to help the business
  • Adopting ERP (Enterprise Resource Planning) as a backbone to the business
  • Focusing on revenues instead of profitability
  • Not knowing your customers preferences
  • Selling to customers who simply don't need what you’re offering
  • No marketing plan to create the kind of attention you need to get in front of the right types of customers
  • No sales plan to map where sales will come from, how they’ll come and from whom.
  • Failing to optimize the business through improved communication, collaboration, productivity, and product/service delivery so that you’re better and more cost effective than the competition.

Business Benefits of SMB Suite for eCommerce

The quantifiable benefits SMB Suite for eCommerce can provide your business includes:

  • Increase revenue
  • Remove sales inefficiencies - higher transaction volume per sales representative
  • Maximize partner channel – incremental sales at lower costs
  • Identify up-sell and cross-sell opportunities - higher average transaction value
  • Streamlined quotation process
  • Eliminate high cost of correcting orders during fulfillment
  • Shorten fulfillment cycle times
  • Fewer manual touch points – less dependent on product experts to complete order
  • Higher inventory turns
  • Lower DSO
  • Improve customer satisfaction and loyalty
  • Reduce product returns
  • Decrease service requests
  • Respond to inquiries faster
  • Integrated business processes
  • Enhance period/year end closing, tax planning and audits
  • Security of financial data
  • Generate more leads
  • Qualify prospects faster
  • Close more deals
  • Increase close rate
  • Increase average invoice/deal size
  • Margin preservation
  • Increased marketing ROI
  • Improved profitability

SMB Suite for eCommerce Key Features

Web Store Front and Guided SellingDashboards & KPI’sSMB CRMSMB Controller

SMB Suite for eCommerce Features and Capabilities - Powered by Microsoft Dynamics

  • Web Site
    Site Search
    Hosting/Development Tools
    Domain Handling
    Online Forms
  • Web Store
    Automated Up-Sell Recommendations
    Catalog Sales
    Online Sales
    Inventory Management
    Order Management
    PayPal Integration
  • Self Service
    Customer Center
    Partner Center
  • Marketing
    Affiliate Management
    Guided Selling
    Cross Selling
    Profile Integration
    Online Coupons
    Virtual Catalogs
    Product & Pricing Rule Authoring
    Online Forms
    Email Campaigns
    Campaign Tracking & Analysis
    Targeted Customer Segmentation
    Referral, Lead Source, & Promotion Code Tracking
  • B2B/B2C eCommerce
    Integrated Business Processes (web store to warehouse)
    Inventory Management
    Bulk Order Management
    Guided Selling
    Configurator
    Complex Pricing Models
    Quote History & Revisions
    Opportunity Integration
    Credit Card Processing
    PCI Compliance
    Fraud Management
    Invoicing
    Payment Processing
    Multiple Web Store Management
    EDI Transactions/Integration
    Website Security
    Preferred Customer Security
    Customer Self Service
    Customer-specific Buying Reporting
  • Support
    Case Assignment, Management, Escalation
    Online Customer Center (self service)
    Support, Service, Time Tracking
  • Accounting & Financials
    Accounts Receivables
    Accounts Payable
    General Ledger
    Sales Order Management
    Invoicing
    Inventory Management
    Purchasing/Vendor Management
    Time and Billing
    Employee Management and Payroll
    Extensive Dynamics GP Module List
  • Real Time Dashboards
    Key Performance Indicators (KPI’S)
    Report Snapshots & Graphs
    Saved Searches
    Personalization