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Senior Systems Engineer Position


Department: Managed Services


Job Summary

Responsible for the design, implementation, operation and support of a Microsoft based multi-tenant managed hosting platform, LAN/WAN connectivity and backup system administration for related systems, applications and data. Other duties include existing data processing systems, including hardware, OS, upgrading, patching, security and virus protection. Design, install and tune hardware platforms that may need to support high reliability, requisite speed, redundancy and load balancing. Provide occasional desktop support and manage user’s rights and permissions via Active Directory. Manage datacenter infrastructure including power, access and environmental as needed. Be available as needed for off hours upgrades and emergency support.

Duties & Essential Job Functions

Percentage of Time Spent:
  • Design, implementation, and operation of Active Directory, Microsoft Exchange, Citrix/Remote Desktop Services based hosted applications, Microsoft Hyper-V virtualization environments, System Center management applications and web based hosted applications 30%
  • Support server/system/user trouble tickets through software, hardware diagnostics and the use of supporting web sites 20%
  • Projects, upgrades, and implementation of servers and systems 20%
  • Monitor, evaluate, and prevent security/virus related issues 15%
  • Support desktop and remote users 10%
  • Work with vendors to evaluate solutions and specify products via purchase request 5%

Accountabilities

A Systems Engineer is required to maintain critical systems with an urgency and sense of ownership while maintaining a high regard to the potential effects of actions taken, to the business and its customers, in a multi-tenant, 24x7x365 environment.

Qualifications

  • Must be expert level with detailed experience in Microsoft Active Directory and Exchange
  • Must be expert level with detailed experience in LAN/Server security
  • Must be expert level with detailed experience in a MS networking environment including user profile management and policy deployment
  • Minimum three years experience working as a senior/lead system administrator/engineer
  • Minimum five years experience working as an administrator of Windows 2003/2008 and/or Active Directory.
  • Minimum three years experience building server class systems
  • Passionate about learning new technology

Required

  • Must be able to work a rotating schedule including weekends and evenings
  • Very strong communications skills and analytical aptitude with the ability to express technical concepts effectively, in both verbal and written form
  • Strong hardware/software troubleshooting and network diagnostic skills are essential
  • Ability to work independently
  • Punctuality and dependability is required
  • Excellent interpersonal and organizational skills
  • Local candidates only
  • Must be able to demonstrate:
    • Ability to identify & consume available documentation & learning resources for new products (Admin guides, user manuals, online help, etc.)
    • Willingness to self-start learning initiatives around products where skillset needs improvement
    • Ability to prioritize learning/training initiatives around customer support activities
  • Minimum Required Certification(s):
    • MCITP: Enterprise Administrator on Windows Server 2008
  • Additionally, must also possess at least one of the following:
    • CCAA for Citrix XenApp 5
    • CCAA for Citrix XenApp 6
    • MCITP: Virtualization Administrator on Windows Server 2008 R2
    • MCITP: Database Administrator 2008
    • MCITP: Enterprise Messaging Administrator on Exchange 2010
    • MCITP: SharePoint Administrator 2010
    • MCITP: Installation and Configuration for Microsoft Dynamics GP

Preferred

Experience with Active Directory, Exchange 2003-2010, Citrix MetaFrame XP & XenApp, Dell Servers, Microsoft Dynamics GP, Microsoft Dynamics CRM, VPN/firewalls/DNS, WAN/LAN infrastructures, MS Hyper-V, MS Remote Desktop Services, MS SCCM/SCOM/SCVMM/SCDPM, MS ISA/TMG Server, MS IIS w/ ASP.NET, MS SQL 2005/2008 installation/configuration, MS SharePoint Server, MS Clustering, Symantec Backup Exec, .NET security, PBX and/or VoIP and Cat 5 wiring skills.

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