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Quality Assurance Coordinator Position

Responsibilities

  • Assigns, reviews, and evaluates the work of professional, technical, and support staff.
  • Interprets and implements quality assurance standards.
  • Monitor unusual occurrences, report follow-up procedures, and report monthly and year-to-date comparisons.
  • Assists the director with records form revisions and procedures.
  • Reviews quality assurance standards, studies existing policies and procedures, and interviews personnel and customers to evaluate effectiveness of quality assurance program.
  • Performs other assigned duties as necessary within the realm of the Professional Services Department.
  • Writes quality assurance policies and procedures.
  • Performs quality-assurance functions to accomplish business coordination, monitoring, and reporting of quality-assurance studies according to the project plan.
  • Selects specific topics for review, such as problem procedures, high volume cases, high risk cases, or other factors.
  • Compiles statistical data and writes narrative reports summarizing quality assurance findings.
  • Assists departments with the coordination of audit information, and recommends appropriate data-gathering mechanisms, procedures, etc.
  • Responsible for achieving a satisfactory working environment between other departments performing quality-assurance studies.
  • Assists with developing and maintaining an unusual occurrence procedure.
  • Assists with the monitoring of unusual occurrences; prepares action-taken reports for the Management team.
  • Reviews testing, quality control, and other testing reports for accuracy, completeness and compliance to requirements to ensure that quality assurance standards and requirements are met.
  • Keeps the Directors informed of projects in process and progress thereof, team agenda items; discusses problems and completion of audit procedures.
  • Maintains current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring.

Compensation

  • Compensation based on experience.

General

  • All resume submissions must be accompanied by a cover letter in Microsoft Word outlining your background and skills and how you will utilize both to accomplish the tasks associated with this position.
  • All submissions without cover letter will be discarded immediately and eliminate candidate from future consideration.
  • We will not consider candidates whose experience and/or previous income is significantly greater than those appropriate for this position.
  • Candidates with the appropriate credentials will be asked to take both a personality and skills tests. Failure to complete/pass these tests will eliminate candidate from further consideration.
  • Prior to employment candidate will be required to pass a complete background, drug and credit screening and will be subject to an initial 90 probationary period.

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