Dynamics CRM
Marketing
Marketing
As the field of marketing expands and becomes essential to a company’s success, it is important your company can handle and take advantage of all there is to offer in the area of marketing. The Marketing module in SMB CRM will assist you in creating marketing campaigns that are useful and impactful for your marketing department. Provide your marketing team with data cleansing and segmentation tools, insightful marketing analytics and leading campaign management features that will establish or improve your marketing programs. Microsoft Dynamics CRM delivers business software that is holistic and comprehensive and will help you target your customers more effectively.
Features and Benefits
- Streamline Use the reporting and analysis features to evaluate your marketing efforts allowing you to concentrate on the channels that have been most effective. Use the reporting tools to evaluate the customer in order to better understand the demographic that you are targeting.
- Strong Information With the information you gather, you will be able to turn that knowledge into clear and actionable facts that will respond to the changing market and allows you to participate in emerging opportunities.
- Monitor Progress Monitor your response rates and interest levels, in turn helping you allocate your finances into the appropriate area and take control of your marketing costs, all monitored in real time.
Dynamics CRM Modules
- Sales Force AutomationSales Force Automation module helps your company streamline and automate your sales processes and allows your sales team to design a single view of the customer.
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- Customer SupportWith Customer Support module you get the tools to improve customer satisfaction and the effectiveness of the service you provide.
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- Outlook ClientWith Outlook Client you have access to stored client information, contact information and a reliable tool for communicating with customers.
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- Basic WorkflowThe Basic Workflow module provided in Dynamics CRM will help you ensure the consistent and rapid execution of the business processes, in turn making your organization more efficient and successful.
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- CRM Mobile ExpressThe new module for Dynamics CRM that allows you to view and edit select Sales items on todays most popular mobile devices and smart phones.
- MarketingThe Marketing module will assist you in creating marketing campaigns that are useful and impactful for your marketing department.
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- Service ManagementEmpower your service representatives to manage support issues from contact through resolution, track requests, and ultimately provide the consistent service your company needs.
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- Advanced WorkflowAdvanced Workflow in Microsoft Dynamics CRM allows you to automate the internal business process, creating workflows to carry out routine tasks that involve daily business routines. Microsoft Dynamics CRM simplifies the daily business processes and helps you as a manager run your organization more smoothly.
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- Analytics - Dashboards
- Business AlertsBusiness Alerts gives you to the ability to input the goals and information that is important for you to track and receive alerts to any changes that apply to that information.
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- Interface with 3rd Party Apps
- Interface with MS Dynamics GPIntegration of CRM with GP gives you the ability to control the information needed for your sales and customer relations teams so there is quick and easy access to the data needed to deal with the customers.
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- Mobile SolutionsMobile solutions provides your team workflow functionality and the ability to stay more organized, manage your business effectively and keep up with customer demands. Close more deals and stay connected with Mobile Solutions.
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- MS Exchange IntegrationThe integration between MS Exchange and MS Dynamics CRM allows you to keep track of the activities associated with a customer or prospect, by tracking and recording emails sent through Exchange into CRM. To make the tracking easier, Dynamics CRM offers direct email integration brought to you through Microsoft Dynamics CRM for incoming and outgoing mail.
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- Product Catalog & Price ListsNavigate and customize your personal databases to feature your product catalog that includes the support needed for pricing, units of measure, discounts and other complex pricing options.
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- Quote, Orders, and InvoicesThe Quotes, Orders and Invoices module in Dynamics CRM builds a quote by gathering products directly from the product catalog, specifying the price list and the number of units, and applying volume discounts and manual discounts, making the process quick and easy.
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