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Dynamics CRM

Customer Relationship Management Tools

Overview Videos

Sales Force Automation
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Customer Service
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Marketing Automation
Watch | (6:18 min.)
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Microsoft Dynamics CRM brings you the benefits of customer information and insight, while increasing effectiveness in planning, execution, and measurement of your sales and marketing activities.

Microsoft Dynamics CRM gives you the capability to easily generate and maintain a clear view of customers from first contact through purchase and post-sales. Along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Select a hosted delivery and your customer information is available at all times, secured and managed for performance and protection, while able to accommodate your current and future business requirements.

Core Functionality

Microsoft Dynamics CRM and a NextCorp implementation is your initial step into the "best practices" of sales and pipeline management, lead generation, marketing, and much more. Follow a streamlined process that allows you to handle your customer accounts and information more efficiently. Get started with Sales Force Automation, Customer Support, and Outlook Client, that gives you the customer relations management experience you have been looking for.

The Next Level

Provide your company with such modules as Marketing, Service Management, Basic Workflow, and more! Not only do you address the growing needs of your business with Dynamics CRM, you also give your company the tools to improve marketing, sales and customer service efficiency.

Advanced Options

Pick and choose from a variety of advanced modules to complete your Dynamics CRM package including the newly available Dynamics CRM Mobile Express providing mobile access to your customer information from the most popular smart phones and touch devices on the market today.

 

Dynamics CRM Modules

  • Sales Force AutomationSales Force Automation module helps your company streamline and automate your sales processes and allows your sales team to design a single view of the customer.
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  • Customer SupportWith Customer Support module you get the tools to improve customer satisfaction and the effectiveness of the service you provide.
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  • Outlook ClientWith Outlook Client you have access to stored client information, contact information and a reliable tool for communicating with customers.
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  • Basic WorkflowThe Basic Workflow module provided in Dynamics CRM will help you ensure the consistent and rapid execution of the business processes, in turn making your organization more efficient and successful.
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  • CRM Mobile ExpressThe new module for Dynamics CRM that allows you to view and edit select Sales items on todays most popular mobile devices and smart phones.
  • MarketingThe Marketing module will assist you in creating marketing campaigns that are useful and impactful for your marketing department.
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  • Service ManagementEmpower your service representatives to manage support issues from contact through resolution, track requests, and ultimately provide the consistent service your company needs.
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  • Advanced WorkflowAdvanced Workflow in Microsoft Dynamics CRM allows you to automate the internal business process, creating workflows to carry out routine tasks that involve daily business routines. Microsoft Dynamics CRM simplifies the daily business processes and helps you as a manager run your organization more smoothly.
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  • Analytics - Dashboards
  • Business AlertsBusiness Alerts gives you to the ability to input the goals and information that is important for you to track and receive alerts to any changes that apply to that information.
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  • Interface with 3rd Party Apps
  • Interface with MS Dynamics GPIntegration of CRM with GP gives you the ability to control the information needed for your sales and customer relations teams so there is quick and easy access to the data needed to deal with the customers.
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  • Mobile SolutionsMobile solutions provides your team workflow functionality and the ability to stay more organized, manage your business effectively and keep up with customer demands. Close more deals and stay connected with Mobile Solutions.
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  • MS Exchange IntegrationThe integration between MS Exchange and MS Dynamics CRM allows you to keep track of the activities associated with a customer or prospect, by tracking and recording emails sent through Exchange into CRM. To make the tracking easier, Dynamics CRM offers direct email integration brought to you through Microsoft Dynamics CRM for incoming and outgoing mail.
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  • Product Catalog & Price ListsNavigate and customize your personal databases to feature your product catalog that includes the support needed for pricing, units of measure, discounts and other complex pricing options.
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  • Quote, Orders, and InvoicesThe Quotes, Orders and Invoices module in Dynamics CRM builds a quote by gathering products directly from the product catalog, specifying the price list and the number of units, and applying volume discounts and manual discounts, making the process quick and easy.
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